Google - Invalid Credentials error or Invalid_grant

Google - Invalid Credentials error or Invalid_grant

If this error appears, it's an individuals account that we need to refresh in order to resolve

• Go to  Google Account / Security / Third-party apps with account access - and remove  DataDive

• Go to https://app.datadive.tools/sheets/select_drive_file and trigger the authentication again

It will ask you to select the file template again and should give you a "true" screen reading

Note: If you receive an error like - 'Account mismatch: null vs expeected' - please follow the steps at the bottom of this article

• Go to Manage Subscriptions - Log out and Log back in

• It will then prompt you again to sign back in with you google account

• To double check your file access is ok, repeat the process above of access file - Go to https://app.datadive.tools/sheets/select_drive_file and trigger the authentication again (images as per previously illustrated)
• Go to amazon.com and retest you should be successful, if not please contact support@datadive.tools

Steps for Account: mismatch:

If you receive an error like - 'Account mismatch: null vs expeected' it means there is some type of conflict in your current chrome browser.

At this point, please create a new profile (as demonstrated below) so we are starting with a clean profile and load onto the new profile H10 X and DataDive Apps and test running a new sheet. 

This should be successful which indicates some app or cookies etc needs to be cleaned up on the old profile.